Privacy Policy

Last updated: 26 May 2026

Chizelclub ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit chizelclub.com or purchase from us.

1. Information We Collect

When you place an order or interact with our site, we may collect:

  • Personal details: name, email, phone number, billing and shipping address.
  • Payment information: processed securely by our payment partners. We do not store card details on our servers.
  • Order history: products purchased, sizes, returns, and exchanges.
  • Usage data: IP address, browser type, pages visited, and cookies (see Section 5).

2. How We Use Your Information

  • To process and fulfil your orders.
  • To send order updates, shipping notifications, and customer service responses.
  • To send marketing communications (only if you have opted in).
  • To improve our products, website, and shopping experience.
  • To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We share your information only with trusted third parties needed to operate our business:

  • Payment gateways (Razorpay, etc.) to process transactions securely.
  • Courier partners (Shiprocket, Delhivery, etc.) to deliver orders.
  • Email and SMS service providers for transactional and marketing communications.
  • Analytics providers (Google Analytics, Meta) to understand site usage in aggregate.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Data Retention

We retain your information only as long as necessary to fulfil orders, comply with legal requirements, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by writing to us.

5. Cookies

Our site uses cookies to remember your preferences, keep items in your cart, and analyse traffic. You can disable cookies in your browser, though some features of the site may not function correctly as a result.

6. Security

We use industry-standard encryption (SSL) and secure servers to protect your data. While no transmission over the internet is 100% secure, we take reasonable steps to safeguard your information.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your account and data.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us at hello@chizelclub.com.

8. Children's Privacy

Our products and services are not directed to children under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date.

10. Contact

Questions about this Privacy Policy? Write to hello@chizelclub.com.